Every Pochetty is made to order in Italy, then sent straight to you.
Here’s everything you need to know about how long it takes, what it costs and what to do if something isn’t right.

Made to order, then shipped

Your Pochetty isn’t waiting on a shelf.
We start making it the moment you order. Good things take a little time.

• Production: 15 working days from payment confirmation.
• Shipping: delivery times below start once your order leaves our workshop.
• Working days: Monday to Friday, excluding Saturdays, Sundays and Italian public holidays.

Shipping in Italy

We ship everywhere in Italy, islands included, with a tracked courier service.

From order to doorstep, count on about 4 weeks in total: 15 working days to make your Pochetty, plus 2–5 working days for delivery.

• Please enter a complete address, including street number and postcode. An incomplete address can delay or prevent delivery.
• Deliveries take place on working days only.
• Campione d’Italia, Livigno, San Marino and Vatican City are not covered by our standard service: write to us before ordering and we’ll find a solution.

Shipping outside Italy

Living abroad and craving a Pochetty? We don’t have standard international rates yet, but we’re happy to ship to you.
Write to us at info@pochetty.it with the product you’d like and your destination: we’ll get back to you with times and costs for your country.

For destinations outside the European Union, customs duties and import taxes may apply. These are charged by local authorities and paid by the recipient.

Tracking your order

As soon as your Pochetty leaves the workshop, we’ll send you an email with your tracking code. You’ll receive delivery updates by email and can follow your parcel online at any time.

Damaged or lost parcels

We pack every Pochetty with care, but sometimes parcels have a rough trip.

• Visibly damaged parcel: you can accept it with reservation (“con riserva”) or refuse it. Take photos of the package and its contents.
• Report it within 48 hours of delivery to info@pochetty.it, with your order number and photos.
• No tracking updates? If your parcel hasn’t arrived 20 days after shipping and the tracking hasn’t moved, write to us. We’ll open an investigation with the courier.

Returns

Changed your mind? It happens, even with snacks.
Even though every Pochetty is made to order, you can still return it.

• Time limit: 14 days from delivery (Italian Consumer Code, articles 52–59).
• How to request it: email info@pochetty.it with the subject “Return – Order no. [number]”, stating your order number and the product. Telling us why is optional, but always welcome.
• Sending it back: we’ll reply with the return instructions. Ship the item within 14 days of your request and keep the shipping receipt. We recommend a tracked service.
• Return shipping costs: paid by the customer, unless the item is defective or we sent the wrong one.

Conditions

Your Pochetty should come back the way it left: unused, undamaged, in its original packaging, with all tags and accessories.
We may refuse a return or reduce the refund if the item shows signs of use.

Refunds

• Issued within 14 days of receiving your return request; we may wait until the item reaches us and has been checked.
• Refunded with the same payment method you used.
• The original shipping cost is refunded only for defective or incorrect items.

Defective or wrong items

If something isn’t right, we’ll make it right.

• Take photos of the item and its packaging.
• Write to info@pochetty.it within 48 hours of delivery, with your order number and the photos.
• We’ll arrange collection at our expense and offer you a replacement or a full refund, shipping included.

Exchanges

We don’t offer direct exchanges. To swap your Pochetty for another, return it and place a new order.

Buying a gift? 💝

A Pochetty is the kind of present people remember: a croissant for the friend who never skips breakfast, a wedge of Parmigiano for the one who puts it on everything.
Since every piece is made to order, a little planning goes a long way.

• Order at least 4 weeks ahead: 15 working days of production, plus 2–5 working days for delivery in Italy.
• Ship it straight to them: just enter the recipient’s name and address at checkout.
• Sending a gift abroad? Write to us before ordering and we’ll work out times and costs for the destination.

Contact us

Questions about shipping, returns or refunds? Write to info@pochetty.it.
We reply within 1 working day.